Job Description
Position: Account Manager
Salary + performance bonus - To be negotiated depending upon experience.
About Us
We are a specialist Trade Credit Insurance Brokerage, dedicated in delivering tailored insurance solutions that meet the unique needs of our diverse client base. With are committed to exceptional customer service and expert advice which includes investment in innovation and technology.
Role Overview
We are seeking a skilled and professional Account Manager to join our team. The ideal candidate will play a pivotal role in maintaining and growing the company’s client base. This position requires a dynamic individual capable of building lasting relationships with clients, ensuring their insurance needs are met whilst driving business growth.
Key Responsibilities
* Client Relationship Management: Act as the primary point of contact for an assigned portfolio of clients, delivering prompt, professional support to address their insurance needs.
* Policy Renewals: Manage the renewal process end-to-end, ensuring timely communication, accurate documentation, and the delivery of competitive insurance renewal options.
* Cross-Selling and Upselling: Identify opportunities to recommend additional insurance products and services that align with client requirements, driving increased revenue.
* Customer Retention: Cultivate trust and satisfaction with clients by providing consistent, high-quality service and tailored solutions.
* Sales and Target Achievement: Achieve individual and team growth targets, contributing to the company’s overall growth objectives.
* Documentation and Compliance: Maintain up-to-date client records, process documentation, and compliance with industry regulations and company policies.
* Market and Industry Awareness: Stay informed about market trends, industry developments, and competitor activities, translating this knowledge into actionable advice for clients.
Qualifications and Skills
* Experience: Proven experience in account management within the Trade Credit Insurance industry, including client-facing roles and achieving organic sales income.
* Trade Credit Insurance: Experience within trade credit insurance is highly desirable and will be considered an advantage.
* Industry Expertise: Strong understanding of insurance products, policies, and regulations.
* Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information clearly and convincingly.
* Organisation and Attention to Detail: Proficiency in managing multiple client accounts, meeting deadlines, and handling detailed documentation accurately.
* Customer Focus: A proactive approach to identifying client needs and delivering customised insurance solutions.
* Sales Acumen: Demonstrable skills in negotiation, cross-selling, and driving customer loyalty.
* Technical Proficiency: Competence in using CRM systems, Microsoft Office Suite, and other relevant tools.
What We Offer
* Competitive salary and bonus structure.
* Clear career progression opportunities within a growing organisation.
* A supportive and collaborative work environment encouraging personal and professional growth.
* Comprehensive training and ongoing development to enhance your skills and knowledge.
* Employee benefits: to be discussed.
Join Our Team
If you are passionate about delivering exceptional customer service, skilled in building meaningful client relationships, and motivated to achieve sales success within a dynamic and evolving industry, we would love to hear from you.
To apply, please send your CV and a cover letter to Andy Moylan, enquiries@efcis.com.