Salary: £78,000 - 91,000 per year Requirements:
* Overall IT experience: 10 years
* Service Transition hands-on experience: 6 years
* Proven experience establishing Service Design & Transition frameworks aligned to ITIL
* Successful delivery of Service Transition outcomes in complex, regulated environments
* Expertise in planning, implementation, control, review, and audit of service provision
* Strong knowledge of Service Operations (Incident, Change, Problem, Release Management, Supplier Performance, Customer Satisfaction) within SIAM
* Core consulting skills: strategy development, workshop facilitation, stakeholder engagement, storytelling, presentation development, data analysis
Responsibilities:
* Support development, introduction, transition, and day-to-day operation of ITIL SIAM processes, engaging with business colleagues, suppliers, and stakeholders
* Assist in creating or reviewing enterprise service architecture strategy aligned with organizational requirements
* Develop, communicate, implement, and review processes ensuring strategic management of enterprise service architecture
* Ensure SIAM aspects for services are met and aligned with service obligations
* Document proposed service design for integration and implementation of solutions, ensuring inclusion in business cases, project plans, and Service Design Packages
* Attend Technical Design Authority meetings and adhere to governance processes
* Monitor and control risks, issues, and dependencies affecting transition; communicate with stakeholders to manage expectations and feedback
Technologies:
* Support
* ITIL
More:
We are a dynamic organization based in Wokingham, UK, seeking a Service Transition Lead to ensure the smooth movement of services into our live business environment. This hybrid role may transition to a full office setup and involves working closely with versatile stakeholders. We value hands-on experience in Service Transition and are committed to maintaining robust policies and processes for operational excellence.
last updated 4 week of 2026