Job Title: Technical Support Manager
Department: Service Desk
Location: Glasgow
Responsible To: Technical Operations Manager
Job Function: To drive the development of operational CAFM / CMMS systems requirements, integration, training functions of all the CBES service contracts in line with agreed service levels, whilst supporting all contract managers alongside managing the group F Gas Administration team.
Principle Accountabilities
* Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients.
* CAFM / CMMS operational requirement review for all business areas.
* Service contracts operational lead developing CAFM / CMMS, including operational requirements for all areas of the business.
* Development and implementation of Service Desk Operational Visual Dashboards.
* Liaise with account managers to ensure the collation and implementation of system requirements required for each individual service contract area.
* Training of all CAFM / CMMS and Service Desk Visual Dashboard to all service contract areas.
* Plan & Manage Weekly Internal Contract Managers Meetings.
* Liaison between IT & Finance for all contracts needs.
* 365 integration lead for all contracts.
* In conjunction with senior management, play a part in identifying, developing & implementing any new IT solutions for all service contracts.
* Manage the Group F Gas Administration team to ensure full F Gas Compliance.
* Senior Manager Service Desk support & holiday cover.
* Implement procedures and change processes to suit business needs as and when required.
* Ensure the provision of weekly, monthly and ad hoc reports for all internal and external customers as required.
* Ensure effective written and verbal communication of all critical operational issues where required.
* Organise and prioritise work to maximise efficiency and achieve deadlines.
* Develop processes to ensure that standards and procedures are always maintained.
* Carry out meetings/1-2-1s/appraisals/IDPs.
* Measure productivity.
* Play an active role in bid team for new clients & the retention of contracts with current clients.
* Play an active role in the mobilisation of any new contracts.
* The management, development, motivation of their team of direct reports including the assessment and monitoring of job performance and where necessary, facilitating the company disciplinary and/or grievance procedure in conjunction with the Human Resources Department.
* Comply with any other reasonable management instruction or ad-hoc duties.
Essential
* Suitable Maths & English qualification
* Time Served Apprenticeship
* NVQ/C&G Based Qualification
* Approved Training Program
* FM Service Delivery Operations
* Complex CAFM / CMMs Systems
* CAFM / CMMS Reporting
* CAFM / CMMS Design & Integration Delivery
* Centralised Office Support Functions
* Building Fabric Maintenance
* Refrigeration
* Electrical
* Air Conditioning
* Mechanical
* Health and Safety legislation
* Applicable Codes of Practice
* FM Legislation Regulations
* Technical Skills
* Communications
* IT Stake Holder Group
* Multi Customer Operations
* Good Presentation Skills
* Good communication skills (written and verbal)
* Team Integration
* Customer Perception
* Self-motivated
* Professional
* Current Full driving licence essential
* UK & NI travel required
Desirable But Not Essential
* GCSE or equivalent
* Minimum of 10 Years’ experience, post apprenticeship
* HND, HNC or Others
* Accredited
* Finance Systems
* Commercial / Supermarket experience
* Electrical & Engineering
* Multi Discipline
Seniority level
Mid-Senior level
Employment type
Other
Job function
Information Technology
Industries
Construction
#J-18808-Ljbffr