Overview
Join to apply for the Dedicated Customer Professional role at Penny Hill Press.
Gravesend, UK – based at our European Head office in Gravesend, Kent. This is a permanent role, Monday – Friday 8:30 – 5:30. Competitive salary.
Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan, a global provider of Energy and Logistics. Our European Head office employs 200 people and speaks over 26 languages. This is a high-energy, fast-evolving environment. If you love innovation and embrace change, we are the company for you.
Responsibilities
* Manage and oversee customer deliveries
* Be the first point of contact for all customer requests, respond to customers within agreed time scales
* Proactive communication to keep customers informed
* Build strong relationships with customers to understand their needs, weekly courtesy calls with key customers and internal account managers to ensure needs are met or exceeded
* Take ownership of challenges and follow through to ensure delivery as promised, collaborating with colleagues and representing the voice of the customer
* Investigate complaints, monitor and implement preventative measures
* Challenge processes to ensure continuous improvement
* Process customer orders and check colleagues order entry
* Process and resolve customer complaints in a timely manner
* Understand, communicate and process promotional deals
* Contact customers who regularly order and haven’t ordered in their usual timeframe or ordering outside their usual buying pattern
* Proactively contact customers to ensure they are aware of any offers or products in our portfolio they are not currently purchasing
Essential Skills
* 2-3 years’ experience in a demanding customer service environment
* IT proficiency in MS Office; intermediate to advanced Excel
* Ability to work in a fast-changing, dynamic environment
* Fluent in English both written and spoken
* Excellent communication skills – a relationship builder
* Active listening skills
* Ability to deliver difficult messages positively
* Ability to give and receive feedback positively
* Process-driven and able to adapt to best use of tools
* Proactive attitude
Desirable Skills
* Additional language skills, particularly French, Spanish, and/or Portuguese
* Experience with SAP and Salesforce
* Experience of handling complaints through to resolution
* International business understanding or experience
Benefits
* Competitive salary
* 25 days’ holiday plus bank holidays annually (pro-rata)
* Contributory pension scheme (company match up to 7%)
* Life Assurance 4x basic salary
* Medicash EAP and Perks
* Free parking
Interested in becoming a Moover? Join us as our Dedicated Customer Professional and be part of a global organisation that values its employees, encourages development and progression. If yes, apply today — we’d love to hear from you!
Please note we endeavour to reply to everyone, but it is not always possible. If you have not heard from us within two weeks of your application, please assume we have not been able to progress.
Note: this listing does not include tracking codes or site-specific boilerplate beyond the information above.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
* Administrative and Support Services
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