At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
We're looking for a warm and personable Client Experience Lead (Assistant Store Manager) to join our superb team within our stunning Showroom in Bury St. Edmunds on a permanent, full time basis working 40 hours over 7 days of the week, on a rota basis. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a eye for interiors, and bring energy and organisation to everything you do.
What you'll be doing
As a Client Experience Lead, you'll support the Head of Design Stores in leading the team and ensuring the showroom runs smoothly day to day. From thoughtful gifting to whole-home design, you'll help deliver a personal, considered service while upholding the high standards that define the Neptune in-store experience.
Day to day, you'll:
1. Help lead and motivate a high-performing, engaged team who take pride in delivering thoughtful, personal service
2. Support in handling customer queries and communications professionally, promptly, and with care
3. Oversee stock management across the showroom, including deliveries, booking-in, replenishment and stock takes, ...