Field Customer Engagement Officerbased in Aberdeen (AB Postcode)
Do you have a full driving licence and access to a vehicle for work?
Are you interested in a 4-day working week?
Would you love to work outdoors?
If the answer is yes, then we have an excellent opportunity for you!
Please note we can only accept applications from candidates who reside within the local postcode area.
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Salary
Basic salary of£25,638plus £2,400 Car Allowance.
Here at Resolvecall we like to go above and beyond, therefore as part of our commission structure you will have access to an additional annual amount of £8,680 for achieving commission targets which could take your annual earnings total up to£34,318However, should you exceed these targets, there is a maximum earning potential of£41,388
Shifts
40 hours per week. 4 x 10-hour shifts (08:00 18:30). No Weekends, or
40 hours per week. 5 x 8-hour shifts (08:00 16:30). No Weekends
Role
A typical day of a field agent would be spent visiting our clients customers at their properties in an attempt to put them in touch with either our clients call centre or our own call centre. The objective being to bridge the gap in communication.
You will visit customers homes on behalf of our utility clients to have open and supportive conversations about their outstanding energy balances. Together, youll work to find a suitable resolution. If an agreement cannot be reached, you will support the execution of a warrant visit for the installation of a prepayment meter, helping the customer manage their energy usage more easily
This is a fully employed position.
Benefits
* £200 a month car allowance (Paid quarterly)
* Potential for £500-£1000 annual attendance allowance
* Gold standard Investors in people company
* 28 days annual leave (pro-ratad)
* Full training provided remotely
* Excellent commission and bonus structure
* A fuel card for business fuel expense
* Private healthcare cover
* Company pension plan
* Platinum access to Employee Discount site
* Employee Assistance Programmes
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MINIMUM REQUIREMENTS?
* A clear criminal record
* Satisfactory credit checks
* Your own vehicle with business insurance cover
* Excellent communication skills
* Someone who matches our core values;
* Reliable Trustworthy and professional.
* Responsive Adaptable to change and ability to use own initiative.
* Resolute A can-do attitude.
* Reasonable Fair and sensible.
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Advisory note: All above pre-employment checks will be conducted after interview stage. Resolvecall are an equal opportunities employer. As an FCA regulated company - we will conduct credit, anti-money laundering, and criminal record checks. All candidates must supply 5 years employment reference checks as part of our pre-employment screening process. Please note that candidate details will be kept on file for 6 months to allow for consideration for future vacancies.
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