Customer team member

Customer Team Member

Location: 9 High Street, Thornbury, BS35 2AE

Pay: £13.04 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: Duties will include working on our Post Office Counters

30% colleague member discount in store – more benefits below

Apply easily from your mobile by completing our assessments - no CV needed!

You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.

Why this job matters

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do

• Support the day to day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands‑on on the shop floor and tills, support with transactions on the post office counter, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Promote Co-op Membership and support your local community

What you'll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• A genuine passion for helping people and delivering great service
• The ability to work as part of a team and flexibly across a range of shifts
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (pro rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market‑leading policies to help you through life's big moments
• Building an inclusive workplace

A place you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.