Job Description
We’re recruiting for a Customer Experience Advisor to join our Retail Customer Services Team.
Our phone lines are open between 8am-7pm Monday‑Friday. You’ll work 35 hours during our opening times, working 3 days from home and 2 days in our Cardiff office, with a starting salary of £24,720.
What you’ll be doing
* You’ll be working in one of our lively and dynamic contact centres, answering inbound phone calls from our customers.
* You’ll provide customers with a first‑class experience during every interaction.
* We’re looking for people who are naturally caring, empathetic and resilient, as calls can sometimes be emotive.
* You’ll deliver a personable service to our customers, supporting their needs accurately on a right‑first‑time basis, ensuring next stages are understood and that any correspondence is effective and accurate.
* You’ll offer support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.
* For our most vulnerable customers, you’ll consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.
Who we’re looking for
* The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in our full‑time office‑based induction for a couple of weeks so you’ll have the tools you need before you start helping our customers and clients.
* People who love helping people! People who challenge positively, commit together and act decisively.
* Strong communication and administration skills and passion to support customers, whatever their personal circumstances.
* Confidence in using a desktop or laptop and experience in using MS Office.
Benefits
* The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes.
* Generous pension contribution.
* Life assurance.
* Healthcare plan (permanent employees only).
* At least 25 days holiday, plus public holidays, 26 days after 2 years of service. There’s also the option to buy and sell holiday.
* Competitive family leave.
* Participation in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only).
* Discounts on our own products and at a range of high‑street stores and online.
* Our offices provide great spaces to connect and collaborate, with wellbeing at the heart.
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