Job Description
We are looking for a confident operational leader who will act as a key point of contact for incident response, technical security oversight, and continuous improvement initiatives.
The Senior Security Supervisor will contribute directly to the safety, resilience, and reputation of the organisation through effective leadership, strong stakeholder engagement, and consistent operational excellence.
Key Responsibilities
1. Lead, support, and develop Security Supervisors and Guarding staff, promoting professionalism, accountability, and continuous improvement.
2. Ensure Guarding operations are staffed by appropriately trained and accredited personnel in line with contractual and regulatory requirements.
3. Lead and coordinate incident response, providing effective command and control, prioritisation, and communication during incidents.
4. Maintain oversight of integrated technical security and building management systems, ensuring effective operation and timely issue resolution.
5. Provide operational support to SaRCC as required, ensuring continuity and resilience of service.
6. Ensure compliance with operational procedures, assignment instructions, risk assessments, and organisational policies, including Diversity & Equal Opportunities.
7. Build and maintain strong relationships with internal stakeholders, local police, and external security providers to support intelligence-led operations.
8. Oversee accurate financial records, recruitment activity, and Guarding Services documentation.
Professional and Personal Competencies/Qualifications
9. Proven leadership and resource management experience within a security or related environment.
10. Experience working in operational or security control room settings.
11. Strong background in incident management and command and control.
12. Technical understanding of integrated security systems.
13. Ability to make sound decisions under pressure and manage multiple priorities.
14. Proficient in Microsoft Word, Excel, intranet systems, and email.
15. Excellent verbal and written communication skills.
16. Reliable, responsible, and self-motivated team player.
17. Previous security sector experience.
18. Valid SIA Guarding licence.
19. Full UK driving licence, with the ability to travel to another site in Edinburgh.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.