Job Description
At Smile White, we take pride in providing exceptional dental care to our patients in a comfortable and welcoming environment. Our team is dedicated to helping patients maintain their oral health and smile with confidence. As part of our continued growth, we are looking to expand our team with an experienced Retention Specialist. If you have a proven track record in sales, a knack for understanding and addressing patient concerns, and experience in managing cancellations, we want you to be part of our team!
Role Overview:
As a Retention Specialist at Smile White, you will be responsible for reaching out to patients who wish to cancel their scheduled dental treatments. Your role will involve using your excellent communication and persuasion skills to understand the reasons behind cancellations and work with patients to keep their appointments. The goal is to provide patients with solutions that help them continue their treatment while delivering exceptional customer service.
Key Responsibilities:
1. Proactively contact patients who wish to cancel or reschedule their appointments, providing a positive and understanding experience.
2. Use your problem-solving and negotiation skills to offer solutions, address concerns, and encourage patients to keep t...