Job Description
Job Description: IT Support Technician - SolarWinds Support
* Full-time role
* Hybrid working: 2 days in Worthing office, 3 days from home
* Salary: £29,000 to £35,000 + bonus
What you’ll do Join our friendly and motivated IT Support Team in Worthing, West Sussex (hybrid basis).
Who we are Founded in 2006, Prosperon is an IT Management Solutions Provider specialising in Network/Application Consulting and Training services. We are an Elite SolarWinds Partner.
Join our team Join a community with shared values, passionate about delivering high-quality service. We support flexible working, mentoring, career development.
About the role Join our team to manage support cases, troubleshoot issues, and host remote sessions. Maintain customer contact, meet SLA targets, and help clients understand system functionality. Contribute to a team that values unity, integrity, and quality.
About the Company Prosperon Networks Ltd is a leading IT Management Solutions Provider, specialising in Network/Application Consulting and Training services, and is an Elite SolarWinds Partner
Duties and Responsibilities
* Manage support cases.
* Troubleshoot customer environments.
* Host remote sessions.
* Maintain customer contact.
* Document bugs and procedures.
* Share information with Sales.
* Guide junior team members.
* Recommend process improvements.
* Follow security policies.
* Assist in testing patches and updates.
Essential Experience
* Root cause analysis.
* Data centre architecture.
* Network and application management protocols.
* Network administration and troubleshooting.
* Windows Server OS knowledge.
* Experience with SQL, IIS, and Exchange.
* Documentation and technical writing.
* Customer relationship management.
* Communication and organisational skills.
* Ability to learn complex topics.
* Flexibility and attention to detail.
Desirable Skills
* Experience with monitoring tools.
* Hands-on experience with Microsoft 365, Azure AD, AWS.
* SQL query knowledge.
* Awareness of cloud services.
* Understanding of Active Directory.
* Industry certifications.
* Scripting or programming knowledge.
* Linux administration.
* Awareness of security standards.
* Backup solutions and disaster recovery strategies.
Person Specification Detail-oriented, adaptable, cooperative, reliable, and willing to pitch in. Enjoys learning and working in a customer-facing role.
Key Personality Traits
* Organised with attention to detail.
* Works independently and as part of a team.
* Excellent communication and problem-solving skills.
* Handles multiple tasks and projects.
* Self-starter with a can-do attitude.
Benefits
* 25 days of annual leave + bank holidays.
* Additional leave for each year of service up to 30 days.
* Discretionary bonus.
* Private medical insurance.
* Pension scheme.
* Flexible rewards & wellbeing benefits.
* Additional leave for volunteering.
* Employee Assistance Programme.
* Electric Vehicle Scheme + Cycle to Work scheme.
* Social events.
* Training & Development Opportunities.
Testimonials
* Account Manager: “The company keeps us motivated and performing to the best of our abilities.”
* Senior Engineer: “I love the technical side, deployment work, and advanced projects.”
If you are motivated and organised, and can work at our office in Worthing, West Sussex three days a week, we would love to hear from you.
No agencies please. We welcome direct applications from candidates.