Senior Designer at Made Tech
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Key Responsibilities
Scope
* Responsible to a Lead Designer
* Hands‑on design to assure the successful design and delivery of public services through technology.
* Acts as a subject‑matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders.
* Takes an active role in the Service and Interaction Design community, leading on (as appropriate), developing, and sharing good practice.
* Actively supports retention, hiring, and team quality.
* Mentoring and coaching within the design community.
Senior Designers at Made Tech are senior practitioners
* Able to develop new and novel approaches to highly complex design challenges, based on fundamental design principles.
* An expert practitioner in leading design tools, including but not limited to Figma, the GOV.UK prototyping kit, and Adobe InDesign.
* Advocate for the Interaction and Service Design practice internally and externally.
* Able to coach and mentor others, and define the interaction and service design standards which others will apply.
* Influences the organisation, clients, partners and peers on the contribution of interaction and service design.
* Develop a wide breadth of knowledge across the industry or business.
Take the initiative and are fully responsible for their own outcomes
* Work is often self‑initiated. Able to define an approach from first principles, and propose alternative ways to deliver.
* Fully responsible for meeting their objectives on an engagement.
Contribute to overall design outcomes of an engagement
* Understand the relationship between interaction and service design, other disciplines, and wider client organisational requirements.
* Define what ‘good’ design looks like on an engagement, enabling and holding others to account for producing high‑quality outputs and deliverables.
* Establish milestones and have a significant role in the assignment of tasks and/or responsibilities. Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget.
* Supports client collaboration throughout all stages of work. Ensures users’ needs are met consistently through each work stage.
Highly accountable
* Comfortable with owning a problem and are committed to seeing it through to resolution.
* Actively look to deliver a positive outcome, even if they can’t personally do it.
Have a growth mindset
* Always willing to learn and develop.
Candid‑but‑kind communicators
* Give feedback often.
* Understand that a balance of positive and constructive feedback is the most effective way to work.
* Comfortable having difficult conversations.
Skills, Knowledge & Expertise
Practice
* Create a shared understanding of problems to solve and ideas to test.
* Make things real through storytelling and uncovering the ‘why’.
* Caring about design enough to make sure everyone can use public services.
* Make use of the Made Tech playbooks where they exist and support their development.
* Make public services simple to explain, understand, and use by removing unnecessary complexity and keeping designs focused on creating positive outcomes for people and society.
Teamwork
* Introduce good habits for sharing and improving design work into teams.
Community
* Support the hiring and onboarding of designers (contract and permanent).
* Help define Made Tech design principles through delivering effective public services.
* Represent and advocate for user‑centred design publicly and internally.
Commercial
* Build relationships with clients, earning their trust and understanding their needs.
* Support the commercial team to win new work by contributing and reviewing bids relating to UCD.
* Contribute to marketing materials (blogs, case studies, talks).
Key measures
* Case studies of how to design and deliver good public services and outcomes.
* Contributing to the growth and happiness of the UCD community at Made Tech.
* Deliver your project objectives on time and to the expected standard.
* Display the Made Tech values and behaviours reflected in feedback from colleagues and clients.
Behaviours
* Client Focus – a need to put the most compelling offer possible in front of the client.
* Drive to Deliver – able to take ownership of the response, pushing it through the business inside the timeframes that we have been given.
* Learning and Mentoring – an appetite to grow fast and learn while passing on your own experience to your teams and colleagues.
* One team – contributing to the ongoing improvement of the function at Made Tech, sharing experiences and successes as well as learning points.
Benefits
* 30 days Holiday (plus bank holidays)
* Flexible Working Hours
* Flexible Parental Leave
* Remote Working (part‑time available)
* Paid counselling, financial and legal advice
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Consulting
* Industries: IT Services and IT Consulting
* Location: London, United Kingdom
SC clearance required if successful.
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