Take the lead on meaningful, high-impact projects within a forward-thinking environment. We are seeking a Senior Recovery Lead and Head of Service Reliability to join a dedicated team focused on enhancing service delivery and operational excellence. This hybrid role is based in Sheffield or Birmingham and offers an exciting opportunity to make a significant impact in the financial services sector.
This individual will lead a global team of technical experts who act as technical escalation partners during major incidents-helping reduce time to recover (TTR) through deep technical engagement, coordination, and engineering-driven solutions. Beyond recovery, this leader will also own the strategic and tactical roadmap for building reliable, self-healing systems through collaboration with Problem Management, SRE, and Platform teams.
Key Responsibilities and Skills Required:
* Previous experience in Site Reliability Engineering, Infrastructure, DevOps, or Technical Operations
* Experience leading global technical teams in complex, high-scale environments.
* Expertise in incident recovery, automation, systems design, and platform reliability.
* Experience designing and running resilience exercises, chaos engineering, or incident scenario testing at scale.
* Excellent stakeholder management and communication skills, with the ability to lead through influence at senior levels.
This role is an excellent fit for candidates eager to contribute to a collaborative and global organisation. The client is offering a generous salary and benefits package, including pension plan, shares scheme, medical insurance, lift insurance and others.
If you have the necessary skills and experience and are excited about this opportunity, apply today to discuss further.