Role: Support Woker – Tenancy Sustainment Team
Salary: £32,424 per annum
Location: Stockwell
Contract: Permanent
Interview date: 04/07/2025
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we’ll make the best use of all your understanding, compassion and commitment
About us…
Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
We are looking for a Support Worker to join the Tenancy Sustainment Team.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
Floating Support services work with people to sustain their housing. We use a strength-based approach to work with people to identify what support they require and how we can address them together or / and in collaboration with others e.g. landlords, Department of Work and pension or mental health services.
We can support people for the duration of their tenancy, or we can provide short term interventions. We can provide resettlement support when a tenancy commences, and we can equip people with the skills to manage their home and goals independently or when they are move on ready and require minimal support.
You will:
• Support individuals across London who have experienced homelessness and are transitioning into their own accommodation, helping them settle into their tenancies successfully.
• Conduct home visits to ensure clients are linked into appropriate community resources and long-term support services that will remain in place after TST involvement ends.
• Collaborate with landlords and referring agencies to help individuals maintain their tenancies and work towards independence.
• Co-produce personalised, holistic action plans tailored to each individual’s needs, particularly for those who may be managing a tenancy for the first time.
• Encourage and support engagement with health services, as well as access to employment, training, and education opportunities.
• Work in a trauma-informed and person-centred way, recognising and responding to each individual’s unique experiences and strengths.
You will have:
• Good assertive communication stills, to provide a flexible and responsive service to people with rough sleeping histories.
• A commitment to working with people to move on positively after period of homelessness, to be aspirational for their future so people can go on to lead fulfilling lives.
• Experience working effectively as part of a team to achieve shared goals.
• Experience following instructions, recognise, manage and mitigate risk.
• Experience using IT systems to communicate and record your work.
• Experience in managing conflicting priorities and deadlines, including administrative tasks.
• Confidence in working autonomously within the community, including in people’s homes.
We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:
• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
For further information please contact, Marie Greenan, Lead Manager at Marie.Greenan@thamesreach.org.uk
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
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