Scheduling Team Leader
JW-STL-2_1758105339 Posted: 17/09/2025
Scheduling Lead - Edinburgh | £31,000 | Permanent
Job Type: Permanent
Start Date: Immediate (or following notice period)
Industry: Maintenance / Facilities Management
Location: Edinburgh
Salary: £31,000
Working Hours: Monday - Friday, 8:00am - 4:00pm (Flexi)
Job Description:
A fantastic opportunity has arisen for an experienced Scheduling Lead to join a leading maintenance team in Edinburgh. This role will see you managing a team of contact centre operatives, ensuring efficient scheduling and planning operations across the business. Prior experience in a planning or scheduling environment is essential.
Key Responsibilities:
1. Day-to-day management of the contact centre team
2. Conducting monthly 1:1s and performance reviews
3. Maintaining training documentation and supporting staff development
4. Ensuring all compliance and scheduling processes are adhered to
5. Supporting management in implementing new processes
6. Leading and motivating the team in a dynamic and fast-paced environment
Requirements:
7. Minimum 3 years' experience in a contact centre environment
8. Proven experience in a leadership or supervisory role
9. Strong communication and organisational skills
10. High attention to detail and ability to prioritise workloads effectively
11. Comfortable leading a team through change and process improvement
Key Terms: Maintenance Planner, Scheduling Team Leader, Contact Centre, FM, Facilities Management, Edinburgh, Scheduler, Team Management, Planning