Job Description - Business Analyst (16124)
Job Description
Business Analyst ( 16124 )
Description
JOB PURPOSE
We are seeking an experienced Business Analyst to support our commercial function at easyJet. You will play a key role in shaping business requirements and delivering change across a portfolio of small, fast-paced projects.
Working within agile and waterfall delivery teams, you'll partner closely with stakeholders from our commercial department—helping identify, shape, and refine business challenges, turning them into clearly defined and actionable requirements. Your analysis will enable teams to make better decisions and implement effective, value-driven solutions.
JOB ACCOUNTABILITIES
> Collaborate with commercial stakeholders to understand business problems and opportunities.
> Lead discovery sessions to define scope, assess feasibility, and shape deliverables.
> Map current ("as-is") processes, identify inefficiencies, and propose future state ("to-be") improvements.
> Translate business needs into clear, structured documentation such as epics, user stories, acceptance criteria, and process flows.
> Support agile delivery teams throughout the lifecycle of the project/initiative—refining user stories/requirements, prioritising backlogs, and facilitating agile ceremonies.
> Act as a conduit between commercial stakeholders and delivery/technical teams, ensuring alignment and understanding.
> Assess the impact of proposed changes on business operations and support benefits validation where appropriate.
> Champion agile and lean thinking across all aspects of delivery.
COMPETENCIES
> Innovation & Change - Identifies opportunities within own area for continuously improving the way things are done, seeking to improve efficiency in everything that they do / Able to influence others to support the change by identifying the key stakeholders, explaining the rationale and the benefits of the change
> Business Performance - Understands the commercial reality of easyJet in terms of high volume, low cost and low margin / Keeps up to date with industry trends and considers this information for their own area / Takes into account short term cost management and longer-term return on investment when making decisions / Support people within their area to take into account smart cost management /Understands the long term strategy of easyJet
> Ownership & Delivery - Provides a high level of motivation and support to team to ensure that they consistently deliver in line with expectations.
> Building Relationships - Communicates effectively with others within own area, proactively sharing information with those who need to know / Establishes trust quickly by listening to others and working effectively with others within their function
Requirements of the Role
KEY SKILLS REQUIRED
> Strong experience as a Business Analyst in an agile, hybrid and waterfall environment, ideally on multiple small-to-medium sized project teams.
> Proven ability to work with stakeholders to shape and define complex business issues and translate them into structured solutions.
> Skilled in root cause analysis, gap analysis, and process/customer journey mapping (as-is/to-be).
> Able to document and communicate functional and non-functional requirements clearly and concisely.
> Comfortable working in a dynamic, fast-paced commercial environment.
> Excellent communication, facilitation, and stakeholder engagement skills across all levels.
> Experience working in or alongside commercial departments (e.g. pricing, revenue, sales, partnerships, content, etc.), as well as a deep understanding of Order to Cash processes is highly desirable.
> Industry experience in aviation or other fast-moving, regulated sectors is advantageous but not essential.
BENEFITS
> Competitive base salary
> Up to 20% bonus
> 25 days holiday
> BAYE, SAYE & Performance share schemes
> 7% pension
> Life Assurance
> Flexible benefits package
> Excellent staff travel benefits
LOCATION & HOURS OF WORK
This full-time hybrid role, based in Luton 60% of time and 40% remote (40 hours per week.)
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds.
If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
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