About The House Of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About The Role
We are seeking a Luxury Brand Ambassador for our Creed counter in John Lewis London W1, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a part-time role: 2 days, 15 hours per week.
Purpose of the role
As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.
Key responsibilities
* Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
* Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
* Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
* Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.
Skills/Experiences Desired
* Exceptional communication and interpersonal skills.
* Proven experience in luxury retail or a similar customer-facing role.
* Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
* Goal-oriented with a track record of meeting and exceeding sales targets.
* Ability to work effectively in a fast-paced environment.
* Flexibility to work weekends and holidays as needed.
* Passion for fragrance or beauty products is a plus.
* We value diversity and encourage applicants from all backgrounds to apply. Mandarin language proficiency is highly beneficial and will be considered an advantage to interact more effectively with our diverse customer base.
Why the House of Creed?
* Luxury Redefined: We offer an unparalleled luxury experience that goes beyond expectations.
* Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
* Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
* Career Development: There are plentiful opportunities for professional development and career growth.
Job Applicant Privacy Policy
Please note that by applying to this opportunity you consent to the personal data you provide to us being processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).
The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.
We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.
This role is based in John Lewis London W1
Benefits
* 32 days paid annual leave (pro rata for part time employees)
* Monthly competitive commission structure
* Extra day off for your birthday
* Product allocation with discounted rate
* Clothing allowance
* Contribution into company pension
* Career progression & Training
* Length of service rewards
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