Overview
Join to apply for the Smart Generation Manager 12 month FTC role at SmartestEnergy.
You will play a pivotal role in leading our SmartGen Sales Operations and Customer Service activities across a diverse customer base. This is a unique opportunity to shape the customer experience, deliver on business plans, and inspire high-performing teams of Sales Support and Customer Service Executives. You’ll contribute to the wider operations strategy, champion transformation to reduce cost to serve, and ensure excellence in service delivery, compliance, and data accuracy to support Smart Generation customers.
Responsibilities
* Lead SmartGen Sales Operations and Customer Service activities.
* Shape the customer experience and deliver on business plans.
* Inspire and manage high-performing teams of Sales Support and Customer Service Executives.
* Contribute to the wider operations strategy and champion transformation to reduce cost to serve.
* Ensure excellence in service delivery, compliance, and data accuracy to support Smart Generation customers.
Qualifications / Skills
* Experience of Smart Generation products, managing complex products and transforming them from concept through to delivery.
* Exceptional understanding of smart generation as a supplier and within the market and trading sector.
* Knowledge of customer renewals, pricing activities, reporting, credit expiry, deemed rates, and contract setup.
* Proven experience in a change environment, implementing and embedding change.
* Experience delivering against short, medium, and long-term plans through people.
What sets us apart?
* Global Impact: Offices in the UK, US, and Australia with plans for further expansion; opportunities to explore new markets.
* Flexible Working: Work from anywhere in the world for up to 30 days a year.
* Diversity and Inclusion: We celebrate a diverse culture and value all backgrounds; diversity is a driver of growth and innovation.
Hybrid working
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to other offices may be required.
What happens next?
Applications are reviewed by a human. The process typically takes around 2–3 weeks, with 2 stages of video interviews using Teams. Depending on the role, there may be a face-to-face meeting or only 1 video interview. Our Recruitment Team is available to help with any questions or adjustments.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We are committed to making the application process easy and comfortable. Let us know how we can help with any reasonable adjustments tailored to your needs. You can find recruitment team contact details at the bottom of each advert.
Employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Utilities
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