Sales Co-ordinator
BD2
£25k - £27k (DOE) + Benefits
Monday – Thursday 8.00am – 16.45pm, Friday 8.00am to 12.30pm
We’re looking for a proactive, assertive Sales Coordinator to join our busy, fast-paced team. You’ll be responsible for handling customer enquiries, processing orders accurately, and working closely with our production team to ensure every order is fulfilled and delivered on time.
This is an exciting opportunity for someone who thrives in busy environment, enjoys variety, and takes pride in delivering exceptional customer service at speed — without compromising on quality or attention to detail.
Key Responsibilities
* Respond promptly and professionally to customer queries via phone and email.
* Process customer orders quickly and accurately, ensuring all details are correct.
* Liaise with production to monitor order progress and guarantee timely dispatch.
* Communicate updates, delivery timelines, and any delays clearly to customers.
* Resolve issues and complaints with empathy, efficiency, and practical solutions.
* Coordinate courier collections and resolve delivery queries swiftly.
* Maintain accurate customer records and assist with KPI and performance reporting.
* Collaborate with internal teams to enhance service efficiency and customer satisfaction.
* Uphold company values, ensuring every interaction reflects care, trust, and professionalism.
Skills & Experience Required
* Previous experience in an Account Coordinator/Customer Service or Scheduling role would be desirable
* Strong verbal, written, and numerical communication skills.
* Ability to work at pace while maintaining accuracy and attention to detail.
* Confident multi-tasker with excellent organisational and problem-solving skills.
* Proficient in Microsoft Office and order processing software (experience with Unleashed an advantage).
* Positive, team-focused attitude with a proactive and professional approach.
Benefits
* Supportive and friendly team environment
* Opportunity for professional growth
* 21 days holiday plus 8 bank holidays
* Free onsite parking
* Pension scheme