As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
An exciting opportunity has arisen in the Patient Access Team for an Outpatient Clinic Coordinator.
The post holder will ensure all patients have appointments in a timely and efficient manner, and will be a point of contact for patients and staff for queries relating to patient appointments. They will manage bookings via our referral system, and be in charge of managing waiting lists and ensure we are adhering to RTT and National guidelines.
This post holder will be a key part of the team, focusing on delivering quality patient care.
1. To liaise with and act as a point of contact for queries from clinical and non-clinical staff
2. Demonstrate good communication ensuring open communication with patients, clinical and non-clinical staff in all departments.
3. Monitoring and booking the Trusts elective waiting lists for outpatients in guidance with the trusts waiting times policies and procedures, ensuring maximum efficiency is gained from existing capacity.
4. Manage patient communications through various methods providing advice and information relating to outpatient appointments including clinic arrangements within a timely manner
5. Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
6. To work as a team to help and support fellow team members at all times
7. To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
8. Ensure patient confidentiality is maintained at all times, in accordance with Trust & Data Protection policy.
9. To book patient appointments in line with the PAP and arrange appointment related services as and when required (E.g. transport and interpreting services)
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.