Job Title: Professional, BI Specialist Job Description ACCOUNTABILITIES & DELIVERABLES Data Analysis & Insights Generation • Analyze large datasets to identify trends, patterns and key business insights including maintenance, asset and service delivery data within a Facilities Management (FM) environment. • Develop actionable insights that drive business decisions and improve operational performance with a focus on maintenance efficiency, asset performance, and supplier outcomes. • Use statistical techniques, predictive mode l ling and data mining to enhance reporting accuracy and support preventative maintenance and lifecycle planning. Reporting & Visualization • Design and maintain dashboards, reports and scorecards using tools like SQL, Power BI, Looker, Tableau or Excel including outputs derived from CAFM systems. • Ensure data integrity and accuracy in reporting, aligning with business needs and commercial performance requirements. • Present insights in a clear and compelling manner to both technical and non-technical stakeholders including operational FM teams and external suppliers. Business Problem Solving • Identify root causes of business challenges using data-driven approaches, particularly in relation to maintenance performance, service failures and cost drivers. • Recommend data-backed solutions to optimize business processes, efficiency and customer experience, supporting improved supplier performance and value for money. • Work cross-functionally with teams to implement insights-driven strategies across the FM operations, commercial and supplier management functions. Performance Tracking & Continuous Improvement • Monitor key performance indicators (KPIs) and provide insights for performance enhancement. • Support the development of forecasting models to aid decision-making, such as maintenance demand, cost forecasting and resource planning. • Continuously refine data methodologies to improve the accuracy of insights and reporting ensuring CAFM and maintenance data is effectively utilised. Stakeholder Engagement & Collaboration • Engage with key stakeholders to understand data requirements and business objectives. • Communicate insights effectively to senior management and operational teams to support service performance and commercial decision-making. • Act as a strategic partner by providing data-driven recommendations for business growth, supplier optimisation and continuous improvement in FM service delivery. PERSON SPECIFICATION • 2 years of experience in data analysis, insights or a similar analytical role, ideally within the Facilities Management (FM), property, or built environment sector. • Experience working with CAFM systems or maintenance management platforms and extracting, analysing and interpreting maintenance and asset data. • Proven experience analysing maintenance, service delivery, or operational performance data to support commercial decisions and supplier performance management. • Demonstrable hands-on experience and/or relevant qualifications in data visualisation tools such as Power BI, Tableau, or Looker with the ability to design and deliver end-to-end dashboards and reports • Strong practical experience and/or formal qualification in SQL with proven capability in querying, joining, and manipulating data across multiple datasets to support analysis and reporting. • Proven understanding of fundamental statistical analytical techniques (Process Analytical skills such as Six Sigma or Prince2 would be advantageous ). • Experience with statistical programming languages such as Python or R is a plus. • Excellent communication and storytelling skills to convey data insights to technical and non-technical audiences including operational and supplier stakeholders. • Strong problem-solving skills and attention to detail. • Ability to develop practical solutions based on outputs of data particularly in an operational or FM context. • Familiarity with predictive analytics and machine learning techniques is a bonus. • Microsoft application proficiency, including Excel and PowerPoint. Location: UK, Work at Home, GB Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents