As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours.
The Opportunity: Proactively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements. Helping tenants to get their dream home through meeting and exceeding targets. Professionally supporting our customers with high levels of accuracy, with great care and diligence via phone, live chat and email.
Qualifications: Previous experience working in a highly targeted and fast‑moving contact centre is highly desirable, but it isn’t essential. Customer‑centric mindset allowing you to quickly identify and understand the needs of our different customers. Great attention to detail and can easily identify inconsistencies. Ability to prioritise effectively. Previous experience in conducting credit or ID checks or working within the lettings industry would also be great.
Benefits: 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days. Generous 3 months of fully‑paid time off to look after new arrivals. Bi‑weekly coaching with Sanctus for mental health support.
* Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.
* We are not able to provide sponsorship for this role.
* No agencies please – we have trusted partners we would turn to should we require support.
Goodlord wants applicants from all backgrounds and walks of life. We are an equal‑opportunity employer committed to creating an inclusive environment where people can do their best work. If there is anything you need to participate fully in the interview process, we’d love to hear about that – please just include it in your application.
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