One Stop • Accrington • Apply by 20-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, giving great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing the training received to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate pay.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Occasionally responsible for running the shift in the absence of the Shift Leader and Store Manager.
* Following all training to ensure safety and legality.
* If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks; failure to pass will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process to see how we can accommodate your lifestyle.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain with more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.
We are part of Tesco, operating independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.
We are committed to inclusivity and accessibility in our recruitment process, accredited at Disability Leader Level 3. For support details, please click here.
Please Note
Applicants must have passed the school leaver’s age. For details, click here.
Benefits
* 10% Discount in One Stop
* 10-15% Discount at Tesco & Tesco Cafe
* 20% Discount on F&F Clothing in Tesco
* Discounts on Tesco Mobile, insurance, and health services
* Exclusive deals, savings schemes, and support services
* Annual leave, retirement savings, life assurance, and medical insurance options
* Flexible working patterns to suit your needs
#J-18808-Ljbffr