Role: Cloud Operations Engineer
Location: Cheltenham
Salary: Competitive salary and package dependent on experience + shift work
Career Level: We are hiring at levels - Analyst & Senior Analyst
Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance, which requires 5 years of continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationality at the point of application.
Note: The above information relates to a specific client requirement.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology, and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets, and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values include Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual, and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but also for inclusion and diversity.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and communities. It is personal to all of us.” – Julie Sweet, Accenture CEO
The Accenture secure cloud infrastructure support team uses cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You will support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.
This team operates a 24/7/365 rota, and successful candidates will be paid a shift premium for non-standard, unsociable hours. This is expected to commence within the first 6-12 months of joining.
The first six months may require regular travel to sites in or near London for training and transition.
Responsibilities:
* Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
* Manage tickets that track user queries and support requests, documenting diagnosis, resolution, or escalation.
* Develop product knowledge in cutting-edge air-gapped cloud technology to assist users with questions.
* Support internal reviews to identify opportunities for continuous improvement and reducing toil.
* Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads.
Essential Skills and Experience:
* Experience with computer systems and networks, specifically Linux OS.
* Willingness to learn new skills in air-gapped cloud architecture and operations.
* Experience in production support/operations roles ensuring a live service.
* Experience with IaC tools like Terraform.
* Experience with Kubernetes.
* Ability to troubleshoot issues and identify bugs or failures.
* Understanding network architectures and troubleshooting network issues using Linux tools.
Flexibility and mobility are required, as there may be a need to spend time onsite with clients and partners.
What is in it for you:
In addition to a competitive salary, benefits include up to 25 days' vacation, private medical insurance, and 3 extra days leave per year for charitable work.
Flexibility and mobility are necessary to fulfill role requirements.
Closing Date for Applications: 30th August 2025
Accenture reserves the right to close the role earlier if a suitable candidate is found.
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