Studio Manager & Lead Instructor (20 Teaching Hours Included)
Full-Time | Health & Wellness / Fitness Studio
Overview
We are seeking a highly organized, client-focused Studio Manager & Lead Instructor to oversee daily studio operations while delivering 20 hours of high-quality instruction each week. This role combines leadership, administration, client management, and team coordination to ensure an exceptional studio experience. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced wellness environment.
Key Responsibilities
Studio Operations & Management
* Serve as the primary point of contact for all studio-related matters.
* Act as the site Health & Safety Lead, including key-holder responsibilities.
* Maintain overall studio cleanliness and ensure proper upkeep of Reformer beds and equipment.
* Oversee all studio communications, including monitoring and responding to email and Momence messages.
Class & Schedule Coordination
* Manage the full class schedule (Monday–Sunday), ensuring seamless timetable coverage.
* Coordinate all 1:1 Reformer sessions, scheduling, and instructor assignments.
* Organise cover for staff holidays and instructor absences.
* Manage diary changes, cancellations, and session adjustments.
* Monitor waitlists, moving clients into available slots and ensuring accurate recredits.
Client & Membership Management
* Oversee all aspects of client membership administration, including block bookings, 1:1 sessions, private sessions, offer packages, renewals, special events, and general enquiries.
* Process client suspensions, cancellations, upgrades, and downgrades in alignment with studio policies.
* Manage client payments, new sales, renewals, failed payments, and follow-up communications.
* Conduct follow-up calls for first-time clients, offer-package buyers, low client/instructor ratings (below 3/5), and non-renewed block packages.
Sales, Stock & Reporting
* Order and maintain studio stock levels.
* Complete weekly reports covering enquiries, membership changes, attendance, new sales, renewals, and offer performance.
* Support monthly reporting in collaboration with the Area Manager.
Team Coordination
* Lead monthly team training, meetings, and ongoing communication.
* Manage activity within the studio's WhatsApp team group.
* Serve as the primary point of contact for instructors, offering support as needed.
* Attend at least one class per month led by each instructor for quality assurance and feedback.
Requirements
* Previous experience in fitness, Pilates, yoga, or wellness operations (studio management preferred).
* Strong communication, scheduling, and customer service skills.
* Confident leading a team and maintaining high performance standards.
* Proficient with booking/membership platforms (Momence experience an asset).
* Highly organized, proactive, and committed to elevating the client experience.