Trainee Service Technician (lates) – Castle Donington
We are a and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
We are looking for an enthusiastic Trainee Service Technician (lates) to join us, based from our Logistics centre in Castle Donington, and travelling to customers around the Midlands.
The Role:
As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments.
Main responsibilities of the role:
– Deliver clean, ready-to-use, products to customer sites
– Collect products after use and return to the service centre location
– Disinfect, function check, repair and electrical safety test products – full training will be given
– Complete records of testing, delivery and collection within our computerised system
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment
Hours of work: 37.5 hours per week, working either Sunday to Thursday 1.30pm – 10pm OR Tuesday to Saturday 1:30pm – 10pm.
You can also choose to participate in an out-of-hours on-call rota (once trained) to support the team and the customer (not compulsory). This is subject to an on-call payment and additional payment for hours worked.
Experience Needed:
To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following skills:
– Mechanical or electrical interest/experience desirable, but not essential as full training will be provided
– Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
– Experience of working within a healthcare setting is desirable
Personal Requirements:
– A proactive, ‘can-do’ attitude; keen and enthusiastic
– Excellent customer service skills
– The ability to communicate effectively
– The ability to work under your initiative, and follow procedures to achieve deadlines
– Basic knowledge of hygiene and safety rules is desirable
– Basic PC skills to include email and MS Office
– Willingness to have a DBS completed
Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.
Due to the nature of this role, a DBS check will need to be completed.
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.
Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.