Travel Consultant
Our Travel team is growing, and we're looking for passionate, customer-focused Travel Consultants to help our guests discover and book unforgettable escorted tours and holiday experiences with Titan Travel.
Salary £26,227.50 per annum plus uncapped commission.
Location Crawley Hybrid.
Hours 37.5 hours per week (including 1 out of 3 Saturdays). Working hours are 9am‑6pm Monday to Friday and 9am‑5pm on the required Saturday. You will also be required to work from the Crawley office a minimum of 3 times a week.
Start Date Monday 10th August 2026.
Interview Dates Thursday 9th & Friday 10th July 2026.
Role Overview
As a Travel Consultant, you’ll be the starting point of our guests’ travel journeys. You’ll primarily handle inbound calls, covering bookings, promotions, general enquiries, amendments, and service-related queries.
Responsibilities
* Managing inbound calls from guests and Trade Partners in a timely, professional, and friendly manner.
* Delivering a tailored, personable service on every call, offering advice, guidance, and support with patience and care.
* Managing calls end‑to‑end, including sales, service enquiries, complaints handling, and providing updates such as itinerary changes.
* Recommending suitable holidays and identifying upselling opportunities where appropriate.
* Adopting a guest‑first mindset while continuously learning and developing your product knowledge.
* Handling both sales and service calls in line with guest service best practice.
* Sending accurate and professional follow‑up emails, with strong attention to detail, spelling, and grammar.
* Striving to exceed guest expectations on every interaction.
* Remaining calm, patient, and helpful when handling guest requests.
Candidate Profile
We’re keen to hear from candidates who have experience in customer‑focused roles, particularly where advising, guiding, or booking services or products has been key. Previous travel experience is welcome but not essential – what’s crucial is a genuine passion for overseas travel and holidays.
* Experience working in a call centre or contact centre environment, with confidence handling telephone‑based customer interactions.
* Excellent communication skills, both verbal and written.
* A willingness and ability to learn detailed product information and clearly relay it to customers.
* The ability to recognise buying signals and upsell where appropriate.
* Comfortable working in a fast‑paced environment.
* A flexible, can‑do approach to work.
* A strong passion for guest service and enthusiasm for career development.
* Excellent attention to detail.
* Strong teamwork and collaboration skills across departments.
Benefits
* 25 days holiday + bank holidays.
* Option to purchase additional leave – 5 extra days.
* Pension scheme matched up to 10%.
* Life assurance policy on joining us – 4 × salary.
* Wellbeing programme.
* Colleague discounts including family discounts on cruises, holidays and insurance.
* Range of reductions and offers from leading retailers, travel groups and entertainment companies.
* Enhanced maternity and paternity leave.
* Grandparents leave.
* Income protection.
* Access to Saga Academy, our bespoke learning platform.
Things to Know
Our Travel team operates as a separate entity within the Saga Travel business, while being part of the same group. We are committed to creating an inclusive culture where every colleague can bring their full and authentic selves to work and be treated with dignity and respect.
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