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Do you thrive on delivering outstanding customer service?
The important stuff:
Benefits include:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
And much more!
What will I do?
You’ll manage the reception during the night, greet guests upon arrival, administer check-ins and check-outs, and ensure all guest inquiries/complaints are handled in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
Ideal candidates will have:
- Ability to work with minimal supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Curious to find out more?
Ashford International Hotel & Spa, located in Ashford, Kent, is a 4-star, 179-bedroom property close to London. Facilities include Horizon restaurant, Quench bar, afternoon tea, private dining, and meeting & event spaces. Leisure amenities feature a gym, pool, jacuzzi, steam room, and Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.
We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.
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