APS Desktop Engineer - Telford, Shropshire
6 months+ | Rate: £119 per day (inside IR35)
Project Overview
The APS Desktop Engineer will provide high‑quality technical support to end users, customers, and projects. This role is central to maintaining a stable and efficient desktop environment while supporting a wide range of technologies, applications, and APS services.
Key Responsibilities
* Deliver desktop support services across the client’s environment.
* Diagnose, fault‑find, and resolve incidents and service requests within contracted SLAs.
* Support mobile solutions, including laptops, mobile phones, and tablets.
* Install and configure software and hardware.
* Perform PC configuration, including imaging of laptops and MacBooks.
* Assist with IT stores tasks when required.
* Support internal and external events, ensuring technology readiness.
* Create and maintain accurate support documentation.
* Provide on‑site and remote assistance via the Tech Table or Virtual Tech Table after training.
Technologies Supported
* Operating Systems: Windows 10, Windows 11, macOS
* Office Productivity: Microsoft Office 2016, Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive)
* Hardware: Desktops, laptops, tablets, mobile phones, printers
* Infrastructure & Tools: Cisco AnyConnect VPN, SCCM, Active Directory
* Applications: Various standard and non‑standard software products
* Networking: Wi‑Fi access points, basic networking principles
* Meeting Room Technologies: AV equipment and collaboration tech
Technical Skills
Mandatory
* Working knowledge of Windows 10 and/or Windows 11
* Understanding of Microsoft Office products (including Teams and OneDrive)
* Familiarity with Apple devices (MacBooks, iPads, macOS)
* Understanding of desktop, laptop, and printer hardware
Desirable
* Experience with ServiceNow or similar ITSM tools
* Knowledge of mobility solutions
* Understanding of Microsoft Power Platform
* Prior experience in hardware/software support
* Active Directory knowledge
* Basic networking concepts
Business & Professional Skills
Mandatory
* Excellent verbal and written communication skills
* Strong customer service focus
* Effective time management and organisational capability
Desirable
* Ability to work under pressure and meet deadlines
* Analytical and methodical approach to problem solving
* Self‑driven with strong initiative and determination
* Ability to work with minimal supervision
* Strong team player, able to collaborate with other teams to meet agreed SLAs
Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
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