SUMMARY We’re looking for an experienced IT Engineer to join our IT team. This is a crucial role to support hundreds of Wizards across multiple business units as the company follows a trajectory of rapid growth. With an established track-record of leading IT teams elsewhere, you will marry the confidence of your experience with a willingness to learn new skills in contributing to our mission to reinvent cloud security from the inside out. WHAT YOU’LL DO Take part in IT Day-to-day support including tiers 1 and 2 support Diagnose and solve technical issues Track issues in the IT ticketing system Train users on basic macOS and Application usage Integrate application with Okta and Azure AD (Active Directory) Help with quoting and ordering equipment through IT suppliers including managing and maintaining IT inventory Create and maintain company policies for company MDM (Mobile Device Management)- Azure Intune (endpoint) and JAMF Create and maintain multi-cloud environments (Azure, AWS, OCI, GCP, Alibaba Cloud) Ensure that our workplace tech is always "up and running"— Network, Wi-Fi, Internet Access, Zoom Rooms, Room Scheduling, Dashboards, etc WHAT YOU’LL BRING 6 years of experience in IT Experience with MDM tools (JAMF and Intune) Microsoft Google suite (Office 365 or G-suite) Experience & solid understanding of cloud architecture, platforms, and tools Experience with one of the following IDP – Okta, Azure\ Active directory, auth0 Ability to manage multiple projects of varying scopes concurrently Experience with network protocols and topologies Experience with endpoint security tools as Microsoft Defender or SentinelOne Preferred Qualifications: Experience with analytics, monitoring, and dashboard tools Scripting knowledge (Python, Bash, PowerShell, etc.)