SUMMARY
We're looking for an experienced IT Engineer to join our IT team. This is a crucial role to support hundreds of Wizards across multiple business units as the company follows a trajectory of rapid growth. With an established track-record of leading IT teams elsewhere, you will marry the confidence of your experience with a willingness to learn new skills in contributing to our mission to reinvent cloud security from the inside out.
WHAT YOU'LL DO
1. Take part in IT Day-to-day support including tiers 1 and 2 support
2. Diagnose and solve technical issues
3. Track issues in the IT ticketing system
4. Train users on basic macOS and Application usage
5. Integrate application with Okta, Entra (Azure Active Directory), GWS
6. Create and maintain company policies for company MDM - Kandji and Microsoft
7. Create and maintain multi-cloud environments (Azure, AWS, OCI, GCP, Alibaba Cloud)
8. Ensure that our workplace tech is always "up and running"— Network, Wi-Fi, Internet Access, Zoom Rooms, Room Scheduling, Dashboards, etc
WHAT YOU'LL BRING
9. 4+ years of experience in IT
10. Experience with MDM tools (JAMF and Intune)
11. Microsoft Google suite (Office 365 or G-suite)
12. Experience & solid understanding of cloud architecture, platforms, and tools
13. Experience with one of the following IDP – Okta, Azure\ Active directory, auth0
14. Ability to manage multiple projects of varying scopes concurrently
15. Experience with network protocols and topologies
16. Experience with endpoint security tools as Microsoft Defender or SentinelOne
Preferred Qualifications:
17. Experience with analytics, monitoring, and dashboard tools