Overview
The person holding this position will report to the Director - IT Lead and be a member of the IT team. The core responsibility of the IT Support Analyst is to be accountable for 1st/2nd line support on all aspects of the IT infrastructure. The role will cover desktop hardware/software through to the server infrastructure for local areas. This is a permanent role requiring regular travel.
Responsibilities
* Provide 1st and 2nd line support for all aspects of the IT infrastructure at regional level.
* Provide IT training when required.
* Raise and track non-stock IT purchasing in line with the approved budget and forecast and ensure the delivery of IT orders.
* Ensure service desk incidents/requests are resolved effectively and within the agreed SLA.
* Contribute to and follow all IT processes as required by IT Management.
* Actively participate in local/global projects and process improvements as required by IT Management.
* Participate in new hardware evaluation processes and cyber security or IT awareness sessions.
* Initiate or participate in best practice activities with IT colleagues and build relationships with the business to ensure effective IT service delivery.
* Administer Active Directory accounts; provide LAN/WAN support; manage third-party maintenance and support providers.
* Frequent travel within Europe; occasional out-of-hours work may be required.
Qualifications / Skills
* Experience in IT/1st line support within an MS environment and with Apple devices.
* Excellent verbal and written English; fluent in German, Italian or Spanish.
* Project management experience and knowledge of project management methodologies.
* Knowledge of GxP, GAMP and regulatory guidelines is highly desirable.
* Strong business process understanding and ability to communicate ideas in business-friendly language.
* Strong analytical, problem-solving, and organizational skills; service orientation; ability to work without supervision; motivated and enthusiastic; committed team player.
* Experience with Active Directory, Azure AD, O365, Intune; helpdesk troubleshooting; ServiceNow.
About Norgine
At Norgine, our colleagues dare themselves to be different and try new things, drive to achieve their goals and beyond, and develop themselves and their community. Norgine: transforming healthcare, backed by over a century of expertise.
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