DescriptionSupporting documentsEmployerLocation
We are seeking a reliable, customer-focused Customer Services Assistant to join our Reception team on a bank hours basis, with flexibility to support evening cover.
Reception is a critical frontline service within the College, playing a key role in shaping first impressions and maintaining a safe, welcoming and well-organised campus environment. The postholder will provide a professional, calm and approachable first point of contact for students, staff, visitors and contractors, ensuring enquiries are handled efficiently and in line with College policies and procedures.
The role requires a high level of professionalism, discretion and resilience, particularly when responding to competing demands. The postholder will be expected to communicate clearly and effectively across multiple channels, work confidently with College systems, and exercise sound judgement when escalating issues to the appropriate teams.
The successful candidate will enjoy working as part of a wider team, while also being confident working independently during evening shifts.
Safeguarding Statement
UCS College Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Safeguarding includes supporting physical and psychological wellbeing by safeguarding them from all forms of abuse.
We are a diverse organisation with the vision to be a world class education and training organisation.
Our values are:
Passionate and excited about learning
Inclusive and supportive
Responsive to student, employer and community needs
Always aspiring to the highest standards
Professional and enterprising
Innovative and creative
Friendly and welcoming
Join us and make a difference.