The closing date is 08 May 2026.
Health Care Support Worker
Are you passionate about delivering high-quality care to individuals with complex mental health needs? Do you want to be part of a supportive and forward-thinking team within a medium secure service? If so, we would love to hear from you. The Hatherton Centre is looking for enthusiastic and caring Band 2 Health Care Support Workers to join our well‑established multi‑professional team. This is a fantastic opportunity to contribute to the delivery of safe, compassionate, evidence‑based care for service users who require intensive support within a medium secure environment.
About the Role
As a Health Care Support Worker, you will play a vital role in supporting both staff and service users across the ward environments within the Hatherton Centre. Working under the guidance of registered professionals, you will provide high-quality therapeutic support, contribute to patient safety, and help ensure smooth daily operations. You will be a key member of the team, helping to create a positive, recovery‑focused atmosphere for service users and colleagues.
You will need to:
* Be compassionate, reliable, and self‑motivated
* Enjoy working as part of a busy and supportive team
* Have good communication skills and a caring approach
* Be able to work in challenging environments with resilience and professionalism
* Ideally have some experience in a health or social care setting (full training will be provided)
Main duties of the job
The post holder will support the delivery of high‑quality, person‑centred care within a secure mental health setting. You will spend therapeutic time with service users, assist with meaningful activities, and help promote recovery through evidence‑based interventions. Working under the direction of Registered Professionals, you will contribute to the implementation and evaluation of individualised care plans and provide compassionate support with personal care needs when required. You will communicate effectively with service users, carers and the multidisciplinary team, accurately reporting observations and changes in presentation. The role includes maintaining professional boundaries, safeguarding dignity and rights, and promptly reporting risks or concerns. You will help ensure the ward environment remains clean, safe and secure, and support smooth admission, transfer and discharge processes. The post holder will participate in regular supervision, follow all Trust policies and work collaboratively to enhance service quality. Due to the nature of the service, you will be required to work a 24‑hour rotational shift pattern, including nights and weekends.
About Us
Come and work with us at our award‑winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities. We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke‑on‑Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug or alcohol problems. We offer great career development for both clinical and non‑clinical roles, with ongoing training and support to help you learn and grow. We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard and every difference is respected.
Job responsibilities
Please see the attached Job Description & Person Specification for further details on the role.
What we offer
* Flexible working patterns
* Monthly supervision and ongoing support
* Regular contact with a highly visible Modern Matron
* Peer support from a dedicated wider team
* Access to a wide range of training and development opportunities
* A supportive environment with a strong focus on staff wellbeing
Person Specification
Qualifications & Training
* Good standard of general education. Willingness to complete mandatory training and the Care Certificate.
* Care Certificate achieved. NVQ Level 2 in Health & Social Care or equivalent.
Experience
* Experience working with people in a care, support or customer‑facing role.
* Ability to communicate with individuals who may be distressed or have complex needs.
* Experience working as part of a team.
* Previous experience in mental health, secure services or a health/social care environment.
* Experience supporting individuals with challenging behaviour or severe mental illness.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Midlands Partnership NHS Foundation Trust
Address
Radford - Hatherton, St George's Hospital
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