As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Employee Relations & Engagement Specialist to join our growing business. PURPOSE OF ROLE To be an advocate for the employment relationship supporting Employee Relations, Wellbeing, D&I & Reward, through the creation of transparent policy, process and undertaking relevant project work to drive engagement. You will also be responsible for sharing best practice across group and associated Companies. KEY ACCOUNTABILITIES To provide a high standard of advice and guidance on ER and Engagement activity, in accordance with strategic operational and legislative requirements To work in collaboration with specialist teams to deliver activity aligned to: Wellbeing, D&I, Reward and Employee Relations that meet both business and customer need To continually assess our policy and procedures ensuring they comply with current legislation and align with strategy and culture To be a proactive participant in project work as required within the team or as part of wider cross functional working group Involvement in group-related BAU activity and case escalations To create and deliver ER training sessions as required to drive capability within the HR function and the management population To support the employment solicitors in their management of Iceland and Group tribunal claims, providing clear instruction on any settlement discussions Provide on-site support for escalated ER issues across the estate, as required and at short notice KEY MEASURES - Consistent and legally compliant ER practices in place, underpinned by robust company policies - Improved compliance on ER issues - Collation and analysis of data e.g. Tribunal claims, disciplines, redundancies, and continuous education of line managers KEY SKILLS - Experience in providing commercial and legally sound advice on escalated ER matters - Experience in managing an Employment Tribunal caseload - Experience with Trade Unions and dispute resolution - Experience in creation and delivery of ER training - Agile communication skills - Strong presentation skills - Effective Planning and Organisational skills - Resilience - Ability to influence - Analytical skills - PC literate - Full, clean UK driving licence and access to a vehicle What to expect from us: Collaborative environment 25 days holiday, plus 8 days bank holiday 15% store discount, 30% club individual restaurant discount Discounted gym membership Charity fundraising events Educational sponsorship Enhanced maternity/paternity leave Long service awards Reward & recognition