Assistant Manager - The Crown Hotel
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
Discounted hotel room rates for you and your friends & family
An additional days leave for your birthday
Enhanced Maternity, adoption & shared parental leave
Course Sponsorship
30% F&B discount at RBH hotels
Refer a Friend scheme (earn
250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over
1000 per year
And much much more!
A DAY IN THE LIFE OF AN ASSISTANT MANAGER AT THE CROWN HOTEL HARROGATE
- Oversee daily hotel operations, ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently.
- Lead and manage the team, providing guidance, support, and training to ensure high levels of service.
- Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.
- Review financial performance, including key metrics such as occupancy rates, revenue per available room (RevPAR), and F&B revenue, and implement strategies to improve profitability.
- Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
- Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
- Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.
WHAT WE NEED FROM YOU
Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.
Strong experience in hotel operations, with an understanding of Front Office, Housekeeping, and F&B operations
A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.
Ability to multitask and manage time effectively in a fast-paced, dynamic environment.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .