Customer Service Administrator
Are you passionate about delivering exceptional customer experiences and supporting renewable energy solutions? Join our team and play a key role in helping customers transition to sustainable energy.
About the Role
This is a full-time, office-based position working 5 days per week (Monday to Friday), 40 hours in total, from 8:30 AM to 5:00 PM.
As the first point of contact for our customers, you’ll provide clear guidance, resolve enquiries efficiently, and ensure a seamless journey from initial engagement through to post-installation support. You’ll work closely with technical and operational teams to maintain high standards of service and customer satisfaction.
What You’ll Do
* Act as the primary contact for customers, managing communications and scheduling maintenance appointments.
* Respond promptly to enquiries via phone, email, and other channels.
* Provide first-line technical support for solar PV systems and renewable technologies.
* Collaborate with internal teams to resolve issues and deliver a smooth customer experience.
* Investigate and resolve complaints quickly and professionally.
* Coordinate engineer appointments and prepare post-maintenance reports.
* Maintain accurate records in Salesforce and support process improvements.
* Handle administrative tasks including project handovers and certification submissions.
What We’re Looking For
* Essential:
o Good standard of education (GCSE or equivalent).
o Experience in customer support or first-line technical assistance.
o Knowledge of customer engagement and complaint resolution.
o Proficiency in Salesforce or similar CRM systems.
o Strong IT skills (Microsoft Office).
o Excellent communication, organisational, and problem‑solving skills.
* Desirable:
o Technical certifications or experience in solar PV or renewable energy.
o Previous experience in the renewable energy or electrical industry.
Why Join Us?
* Be part of a growing renewable energy business making a real difference.
* Work in a collaborative, supportive environment.
* Opportunities for training and development.
Ready to make an impact? Apply now and help us power a sustainable future!
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