Salary: £12.60 per hour (Living Wage Employer)
Location: Porton Down, Salisbury
Hours: FT 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to join Capgemini as a Customer Service Advisor.
In this role, you'll be the first point of contact for customers, providing 1st line IT support to Capgemini's clients.
A background in customer service is an advantage, but no previous IT experience is necessary - full training will be provided.
What you'll do
* Respond to incoming requests via telephone, email, and web chat
* Log all requests in the call management system
* Assign calls to the relevant support teams
* Action Back Office requests when required
* Advise customers and support teams of known problems or workarounds
* Keep customers updated on the progress of their request
* Work towards agreed personal targets and contribute to team success
What you'll bring
* Excellent communication skills, both verbal and written
* A genuine passion for delivering great customer service
* Willingness to learn and adapt
* Ability to work independently and as part of a team
* Strong problem-solving skills
* Confidence working under pressure
Interested, apply today!
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