About the role
At Alzheimers Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Northamptonshire working 28 hours per week.
You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.
Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.
You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you.
Main duties of the job
Key Responsibilities:
* Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
* Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
* Deliver support through home visits, telephone contact and partnership working with other professionals.
* Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
* Manage a defined caseload, maintaining accurate, respectful and confidential records.
* Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
* Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
* Facilitate and deliver regular peer support groups, creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.
Person Specification
Experience
* An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
* Experience providing information, guidance, advice or emotional support – this could be from health, social care, community, voluntary, customer service or other people‑focused roles.
* Ability to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
* Ability to manage workload effectively, with appropriate support and tools, and to balance competing priorities.
* Confidence using IT systems to maintain accurate and confidential records.
* A compassionate, non‑judgemental and person‑centred approach, with respect for diversity and individual lived experiences.
* Ability to travel independently.
* Communication skills for speaking publicly at events about dementia, delivering information and signposting people to further resources and networks.
* Please do not be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and were keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Contract
Permanent
Working pattern
Part time, Flexible working, Home or remote working
Equality, Diversity and Inclusion
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under‑represented at Alzheimer's Society.
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