E-Commerce Operations & Growth Manager
London (On-site) | Full-time
Kipferl is the only Austrian Restaurant, Patisserie, and Online Shop in the UK. Based in London, we’re known for our high-quality handmade cakes, unique Austrian wines, and fine delicatessen – both in our restaurant and through our growing online store.
We're looking for a hands-on, driven, and entrepreneurial individual to help take our online shop to the next level. This is not a passive role — you'll work directly with the founder, roll up your sleeves, and help shape the future of Kipferl’s e-commerce business.
What You’ll Be Doing
Operations
* Oversee day-to-day management of our Shopify store: stock updates, product listings, and site maintenance
* Handle all customer communication via email and phone (questions, feedback, complaints)
* Fulfil orders: packing, shipping, and ensuring timely delivery
* Liaise with the restaurant and pastry team on stock levels, production, and logistics
* Streamline and improve order fulfilment workflows, packaging, and delivery processes
* Develop cross-selling and up-selling strategies using Shopify apps
Strategy & Growth
* Develop and execute strategies to attract and convert corporate customers across the UK
* Collaborate with our head pastry chef to launch new products
* Help recruit and train new e-commerce staff as we grow
* Identify and act on new business opportunities
* Support marketing campaigns in collaboration with our managing director and our digital agency
What We’re Looking For
* Experience in e-commerce operations, ideally on Shopify
* Passion for customer experience and digital retail
* Entrepreneurial mindset – you take initiative and thrive in a start-up-style environment
* Hands-on, practical, and proactive attitude
* Track record of hiring, managing or working within small, motivated teams
* Bonus: background in food, hospitality, or retail
* UK passport or visa necessary, no sponsorship available
What We Offer
* Competitive base salary
* Performance-based bonus depending on sales and growth numbers
* Long-term growth potential within the business
* Equity component for the right candidate
* A chance to work with a passionate, creative team — and enjoy great cake, too
Ready to build something unique with us?
Send your CV and a short note to jobs@kipferl.co.uk – we’d love to hear from you.