Job Description Senior Service Coordinator/ Administrator Overview We are seeking a highly organised and proactive Senior Service Coordinator to join our team in a pivotal role that ensures seamless office operations and exceptional service coordination across departments. You will take responsibility for the day-to-day line management of the Service Delivery Co-Ordinators and will provide higher level administration support. This individual will be responsible for overseeing daily activities, managing service delivery processes, and acting as a key liaison between internal teams and clients to drive efficiency, resolve issues promptly, and enhance overall satisfaction. The ideal candidate will possess strong organisational and communication skills, a proven ability to multitask in fast-paced environments, and a proactive approach to problem-solving and continuous improvement. Benefits Salary: Up to £36,990 LOVELY working hours of 37.5 per week office hours Monday to Friday Pension scheme Parking Generous holiday allowance Responsibilities Office Management : Oversee the daily operations of the office, with day to day line management of service delivery care coordinators, conducting one to ones and undertaking training. Coordinate and manage schedules, appointments, and meetings for the office. Serve as the main point of contact for vendors, contractors, and other external partners. Assist in onboarding and training new hires, ensuring they seamlessly transition into the company. Service Coordination : Plan, prioritise, and schedule various support services to align with team needs. Liaise with internal departments and clients to meet service objectives, support service delivery by ensuring tasks and referrals are actioned in a timely manner Team Support : Act as a key point of contact for providing administrative and operational support to ensure smooth workflows. Provide administrative support with monthly departmental reporting as well as provide high quality administrative support to the service partners Quality Assurance : Monitor and evaluate service delivery to identify gaps and opportunities for improvement. Recommend solutions to enhance systems and processes. Documentation : Maintain accurate records, reports, and databases for service activities, ensuring accessibility and compliance with company standards and policies. Professional Communication : Foster strong relationships with clients and stakeholders by providing timely and accurate updates, addressing inquiries, and ensuring satisfaction. Qualifications Previous experience in office management/ line management within an administrative capacity Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and office management tools. Exceptional communication and interpersonal skills. Problem-solving mind set with the ability to make sound decisions under pressure. Apply today and help us achieve our goal of exceptional service delivery! We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database. Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments. At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data. http://www.charterhouserecruitment.co.uk/privacy-notice/ INDCH