Job Description
**The Tan Hill Inn is in North Yorkshire (postcode DL11 6ED). Please only apply if you live locally or have confirmed that you can travel to this location**
The World-Famous Tan Hill Inn isBritains highest public houseat 1,732 feet (528m). Situated in stunning scenery above Swaledale, between Richmond and Kirkby Stephen. It is a leading destination venue, is known internationally and experiences high visitor footfall.
What we need from you as a Duty Manager:
* A minimum of 12 months experience working as a Duty Manager in the hospitality industry or asimilar position
* Be willing to cover any staff shortages at the other site
* Experience managing a team with strong leadership and team-management skills
* Excellent communication and interpersonal abilities
* A passion for delivering exceptional guest service and enhancing the guest experience
* Can thrive in a fast-paced environment and adapt to changing priorities
* Have great customer service skills
* Possess good attention to detail
* Driving Licence is essential
What this role involves:
Reporting to the Site Manager. As Duty Manager, you will be responsible for ensuring that day-to-day operations run smoothly. Duties include but arenot limited to:
* Ensure standards of customer service and experience are consistently met and exceeded
* Deal with any customer complaints, refunds, and negative reviews
* Maintain customer communication and interaction onsite
* Develop and manage an activity plan aimed at realising thebest value from existing facilities, including the identification of KPIs
* Ensure operational costs and stock are controlled
* Actively contribute to the companys social media and content strategies
* Support the onsite marketing strategy to upsell and sell the next visit
* Ensure point of sale is maintained and that merchandise is actively pushed by the staff
* Keep a check on guest rooms, communal areas, and grounds to ensure they are cleaned and maintained to agreed standards
* Cashing up - till closures are completed accurately
* Lead and manage operation teams including conducting staff appraisals
Salary: £14 - £16 per hour.
Hours of work: 35-55 hours per week. Working full time 11am 11pm and weekends on a rota basis.
Benefits:
* Accommodation provided, part live in for duration of shifts
* Pension scheme
* Holiday
* Performance bonus and tips
* Discounted food and drink
* Employee discount
* On-site parking
* Mileage paid for any travel needed between sites (for those that dont live in)
Please apply now!
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