The M&E Manager will be expected to Manage him or herself with all aspects of operational, compliance and budgetary process within the team. In general, his/her responsibilities will be to carry out efficient running of the Engineering Team, Reactive and Planned Maintenance and associated functions.This is a key appointment within the Business Unit and will require the individual to be a Strong Leader and have clear understanding of all financial and operational procedures relevant to the M&E Manager role.His/Her responsibilities within the operation; must have the ability to communicate to the users on all aspects of problems/complaints associated with the operational management function, ensuring compliance with CBRE processes and procedures at all times; this will include compliance with the Helpdesk Procedure, Financial Procedure and H&S Procedures. Key ResponsibilitiesLine Management responsibility for the Engineering Team and/or Operational Support Team to include Statutory Compliance and Planned & Reactive MaintenanceResponsible for overseeing and managing all aspects of HR and recruitment pertaining to the Engineering and/or Opertional Support Team Employees and VacanciesEnsuring that SLAs and KPIs are achieved for operational delivery for both Reactive and Planned Maintenance activitiesManagement of the supply chain - including sub-contractors and suppliersAttending Weekly and Monthly CBRE and Client meetingsTo provide technical and operational support and advice to the engineering & operational teamTo manage and submit monthly report and compliance information to the Account Manager/DirectorTo support the Account Manager/DirectorManage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract SupportCreating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplinesTo conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standardResolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectivelyEnsuring planned maintenance services are scheduled and completed on timeEnsuring that compliance documents; contract and HTM logbooks are fully up to date and audit readyEnsuring that all external portals for contract information are regularly updated according to work completionManaging client/end user escalations and queriesEncouraging the reporting of hazards on site via the engineering team and sub-contractor supply chainEnsuring that PPE, Uniform, Tools and Hazards are logged, monitored and managedTo provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or NHS Trust staffTo co-ordinate and manage the maintenance and uptime of MTHW and Steam Boilers for site; ensuring any changes in services are communicated to all stakeholders with immediate effectResolving technical issues on site by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendanceRecruitment of staff for vacancies in line with operational budgets and company recruitment policiesFinancial responsibility for WIP; resolving queries with call outs made to sub-contractors, consumable spend, comprehensive spend, identifying chargeable worksGeneration of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractorsEnsuring eLearning is completed and fully up to date for yourself and your teamIdentifying succession within the existing team; ensuring that development and mentoring are implementedReviewing, maintaining and scheduling role and business specific training for yourself and your direct reportsAssisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely mannerAid Account Manager/Director in Forecast Document updates monthlyAnswer calls and emails in a professional and timely mannerManage holiday, sickness, maintaining the correct and required staff level within the buildingMaintain people records such as new starters, leavers and any changes in staffAttend and participate in any relevant training coursesManagement of Concept System and reportingCollate team timesheets and expenses weeklyAttend and actively participate in weekly Webquote meeting with Account Manager/Director and CustomerWebquote management / raise Extra Works jobs in a timely mannerCompletion of Extra Works Margin Rec Report monthly for the Finance and Contract Support LeadSystem Housekeeping (including but not limited to Webquote, Dynamics, Concept, 4Sight)Ensure the delivery of high Customer Service StandardsWorking within the CBRE team on the account to ensure the collaborative development of the business, effective team working, and support to colleaguesEnsure appropriate control systems to ensure policy and contractual commitments (KPIs) are met.Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contactsPromoting and maintaining the core values and behaviours of CBREProvision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training and assessmentEnsuring business policies and processes are effectively communicated, and implemented within the Team.Reporting to a CBRE Account Manager/DirectorAccountability to the CBRE functional heads, as appropriateEnsuring staff compliance with policy and proceduresTo conduct regular reviews of procedures making recommendations for improvement with appropriate working practicesCommunicate effectively and build/maintain relationships at all levels with internal and external customersLiaise and keep informed the senior management on all aspects of contract problems and regularly update on all financial issues. Inclusive of; Consumable Spend nearing budgets, Issues with margins, Aged WIP that won't be Billed etcEnsure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, PPE, toolbox talksEnsure use of Preferred Suppliers is maximised and best practice "better buying" is in placeActively identify/implement innovation across the contract to enhance performance and continue to meet client expectationsMaintain CBRE notice boards on site. Person Specification/RequirementsStrong understanding and experience of a technical disciplne in Electrical, Mechanical, Plumbing. or Heating and Ventilation systemsDemonstrable experience within a similar management positionHealthcare and HTM experience advantageousPrevious experience of Concept CAFM System desirableAdvanced Computer literacy with Microsoft Excel and Microsoft Office or equivalentILM 2 Certificate or SimilarMinimum requirement for C&G Level 3 Mechanical/Electrical discipline qualificationBOAS Cat 2 Qualification advantageousHTM relevant AP Qualifications desirableAbility to lead from the front in times of critical events on siteStrong organisational and communication skills with the ability to prioritise workloadAbility to work under pressure whilst remaining calm clear thinking and be able to deliver the required services to the client within given time constraintDiligent and pro-activeAbility to prioritise and act on own initiativeExcellent organisational skills and exceptional attention to detailA flexible approach to work with a willingness to travel would be essential EQUAL OPPORTUNITIESWe are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. ABOUT CBRECBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 70,000 people worldwide, with 2000 working in the UK. The company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In Central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton