The role of Service Coordinator, will play a vital part in ensuring exceptional customer satisfaction by coordinating the in-house service department, Field Based Engineers, as well as the businesses national sub contractors to ensure service continuity and fix first time approach for any bookings. The ideal Service Coordinator candidate will possess strong organisational skills and be adept at using technology to streamline processes and improve efficiency.
Service Coordinator package
* Pay: £30,000 - £32,000 per year
* Monday to Friday 8.30am 5pm
* Hybrid working – office based in Birmingham
* Yearly bonus
* Company pension
* Free On-site parking
Service Coordinator Purpose:
* Accountable for providing 1st line support, managing the query from call logging through to closure, performing initial triage, and escalating effectively to maximise client satisfaction.
* To provide exceptional customer service and ensure timely resolution of service requests.
* To manage the field technician diary, job cards, and required stock inventory.
* To be proactive and manage quality, identify training needs throughout the UK service dealerships
Service Coordinator Key Responsibilities:
* Coordinate internal technician bookings and manage their diaries.
* Determine when to outsource to third-party suppliers for cost-effective mobilisation.
* Proactively reach out to customers with service call updates.
* Collaborate with technical support to mobilise technicians as needed.
* Serve as the primary point of contact for customer booking inquiries and service requests.
* Support the Head Office Customer Service team with service ticket triage and management.
* Ensure timely communication with customers regarding service status and updates.
* Monitor active field jobs and projects to ensure timely completion and escalation.
* Utilise resources and facilities efficiently to provide timely service.
This role is essential for maintaining the effectiveness of my clients operations while providing support to our dedicated teams. If you are an organised individual with strong administrative capabilities, Ian at VPss Recruitment encourages you to apply for this exciting opportunity as a Service Coordinator