Technical Services Manager Contract: Government Location: Addlestone, KT15 3NB - regional tarvel Hours of work: 40 Contract Type: Permanent We are seeking a Technical Services Manager to lead the operations and maintenance team, ensuring the effective implementation of site maintenance activities. This role will be responsible for supervising a team in line with organisational policies and procedures, including hiring, training, and delivering staff appraisals. Job Description We are looking for a hands-on technical leader who can plan, assign, and direct work while addressing issues and complaints as they arise. The successful candidate will drive operational excellence, compliance, and client satisfaction across all technical service activities. Key Responsibilities Lead technical service delivery across accounts, ensuring operational excellence, compliance, and high levels of client satisfaction Act as the single point of escalation for technical issues, ensuring timely resolution and consistent service outcomes Drive operational efficiency through the implementation of standard procedures, best practices, and innovative technical solutions Understand and apply the Owner’s building operations rules for all buildings under care, as provided by the Key Account Director Assign tasks for work tickets and preventative maintenance work orders for the Operations & Maintenance team Oversee and review all Appointed Persons duties across services as part of Safe Systems of Work (SSoW) Ensure completion of planned maintenance and work orders in line with monthly schedules Maintain accurate and accessible Operations & Maintenance documentation, including drawings, manuals, and site operator documentation Review, edit, and maintain SOPs, MOPs, and EOPs as required for site operations Coordinate contractors and vendors to ensure safe site access, supervision, and completion of maintenance and project work Professional and Personal Competencies/Qualifications Proven hands-on experience in Technical Services within a building services environment HNC (or equivalent) in Industrial, Electrical, Mechanical Engineering, or a related discipline Experience in technical services within building services or estates, including High Voltage/Low Voltage systems management in regulated settings Recognised craft apprenticeship with relevant qualifications (HND/HNC, City & Guilds, or NVQ Level 3 or above), including formal HV/LV training Working towards a Bachelor’s or Master’s degree in a related engineering discipline (desirable) Strong understanding of best practices supporting critical engineering systems, including decontamination, specialist clinical ventilation systems, and medical gases Willingness to be appointed as an Authorised Engineer for High Voltage and Low Voltage systems Full UK driving licence; willingness to travel as required (car or allowance provided) The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. Becomewhoyouwant, Bepartofsomethingbigger, aplacetobeyou, facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .