Overview
Join to apply for the Floor Manager - Babington House role at Soho House & Co.
Babington House is a Grade II-listed manor located in Somerset, featuring 33 bedrooms, dining spaces, a spa, and a range of club facilities.
The Role
At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. Your primary responsibility is to manage a floor team to deliver a successful and efficient service while upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You will ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying the bill.
Main Duties
* Partner with the General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
* Implement and lead staff training to educate on product awareness to Soho House & Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic” and “Club School.”
* Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
* Partake in the recruiting process by identifying talent gaps, working with People & Development/Recruitment to attract/acquire talent, and provide interview evaluation following interviews.
* Support new hire onboarding and training to ensure the F&B / Floor team is polished, elevated and approachable.
* Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns.
* Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
* Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
* Maintain the highest level of appearance at all times.
* Prepare and monitor rotas for club staff and reduce overtime – work efficiently.
* Ensure employee compliance with company standards and policies and external regulations.
What We Are Looking For
* Up to 1-2 years’ experience in a busy hospitality venue within a management capacity
* Innovator and influencer with previous experience managing F&B operations
* Excellent interpersonal skills and ability to build relationships (internal and external)
* Strong attention to detail
* Excellent customer service
* Fluent in English
* Organised and reliable
* Ability to work and maximize relationships within a diverse team
* Computer literacy within Opera, Micros and Adaco advantageous
* Full understanding of local authority requirements
* Personal license holder
* SIA knowledge, understanding and experience
Expected Working Hours
* Varying shift times across the seven days, including evenings and weekends
* Average hours 32-45 hours per week
Travel
Approx. 30 minutes from Bath, 50 minutes from Bristol and 10 mins from Frome (No local transport from Frome).
Seniority level
* Mid-Senior level
Employment type
* Temporary
Job function
* Sales and Business Development
Industries
* Hospitality
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