Job Summary
Assistant Directorate Manager – A&E Reception, Ward Clerks and Bed Bureau
Full time – 37.5 hours – Permanent
We are currently looking for a highly organised, motivated and efficient individual to join our dynamic Directorate within Clinical Support Services. The post holder will provide support to the Deputy Directorate Manager in the operational delivery and performance management of the Ward Clerk and A&E administrative services ensuring key targets are maintained and sustainedp>
Main duties of the job
This role will be responsible for day‑to‑day management of all Ward Clerks and A&E based administration staff, supporting clinical staff in the delivery of services. The post holder will work with clinical teams to ensure services have the administrative workforce with the capacity and skills necessary to support and deliver high‑quality services. The post holder will manage these departments independently, in line with service requirements and local/national policies. The successful candidate will have experience and knowledge in managing large operational teams.
The successful candidate will be well organised, able to prioritise work, and will manage services that run 24 hours a day, 7 days a week. This requires a flexible approach to working hours across the week, and the ability to devise rotas and systems to meet workload demands and short‑notice leave.
As part of this role, you will support the manager and staff to review, develop and implement processes and systems. Excellent written and communication skills, strong organisational ability, and line‑management responsibilities are essential. You will need to be calm, patient, and possess an excellent customer‑service manner.
About Us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for adults and children.
Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
Our values & behaviours
* Compassion
* Accountability
* Respect
* Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits
* Flexible working
* 27-33 days annual leave plus bank holidays
* Sick pay
* NHS Pension Scheme
* Free eye tests and health checks
* Gym discount
* Free bicycle loan scheme
* Salary sacrifice car scheme
* Support with stress, bereavement, relationships, finance, and much more
Details
Date posted: 02 February 2026
Pay scheme: Agenda for change
Band: Band 5
Salary: £31,049 to £37,796 a year per annum
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: 245-ADM5WC-10-25-G
Job locations:
Tameside Hospital, Fountain Street, Ashton under Lyne, OL6 9RW
Job Responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
Person Specification
Essential
Qualifications
* Educated to degree level or relevant equivalent skills & experience e.g. 5 years’ experience of managing Administration & Clerical services within a large organisation
* High standard of education (A Levels)
* High level of computer skills
Skills/Experience/Knowledge
* Proven planning and organisational skills within a complex environment
* Knowledge of operationally managing within an NHS healthcare setting
* Previous management or supervisory experience
* Minimum of 12 months experience of day‑to‑day A&C management including appraisal and objective setting, recruitment and retention
* Understanding of performance targets
* Experience of utilising information relating to both finance and activity
* Experience of working under pressure and to tight deadlines
* Ability to effectively organise own workload with minimum supervision
* Good written and verbal skills
* Ability to analyse and report data
* Ability to use word processing, spreadsheets, Internet and e‑mail applications
* Demonstrable knowledge and understanding of personnel/staffing issues
* Knowledge of admin procedures
* Experience of dealing with difficult operational issues
* Good oral and written communication
* High level of computer literacy
* Accurate data entry
Desirable
* Knowledge of 18 week processes
* Experience and knowledge of PAS systems (Lorenzo), clinic booking / utilisation and patient validation
* Project Management skills
Personal Qualities
Essential
* Excellent interpersonal, communication and listening skills.
* Highly motivated and resourceful.
* Able to maintain high standards of diplomacy and confidentiality.
* Able to work autonomously as well as within a team.
* A flexible and adaptable approach, with a willingness to work outside normal working hours on occasions.
* Ability to work in an organised and methodical manner.
* Ability to handle confidential information with sensitivity and discretion.
* Ability to follow procedures and systems to support the duties of the post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Tameside and Glossop Integrated Care NHS Foundation Trust
Address: Tameside Hospital, Fountain Street, Ashton under Lyne, OL6 9RW
Employer's website: https://www.tamesidehospital.nhs.uk/
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