About The Role
Right across infrastructure,theresa requirement to not onlymaintain, but also renew and reimagine. Whatever stageyoureat in your career, with usyoullhave an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a?friendly,funand respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy,wereenabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV,meteringand home decarbonisation.
This role will be within our Metering team ,youlljoin the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas,electricityand water meters.
Our meter readers install,maintainand manage meters to make sure customers are billed correctly and energy usage patterns aremonitored.
Want to come and be a part of it?
What will you be doing?
Youllinvestigate, detect, and prevent gasand electricitytheftin residential and commercialproperties.Youllbe responsible formaking sureinstallationsare made safe andwill workwith the supplier toagreewhat further action is to betaken.You'llcollect evidence and provide information to the client todecidenextsteps.
Youllbeinvolved indebt recoverywork;this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills?As aRevenue ProtectionOfficersyoullbe proud ofyourwork anddemonstrateprofessionalism and integrity.Youllalsohave the ability toremain calm and professionaland confrontingsituations.
Do you wantcareer progression?Previousexperience as a Revenue Protection Officeror in conflict managementwould be useful butnot essentialin thisrole;allyoullneed isa positive, proactive, and solution-oriented mindset. Are you joining on a non-technical or single fuel basis? Youllalsobe upskilled by the company to become a qualified dual fuel engineer!Youllget full training on revenue protection and conflict management.
Whatyoullbring
Valid UK drivinglicence-You must havea full UK licenceand have lessthat6points.
Strong customer service background with the ability to remain calm and professional in challenging situations.
Whatsin it for you?
Salary:
Single fuel - £36,431 per annum for full time role
Single fuel (3 phase/CT) £37,515 per annum for full time roles
Candidates joining on a single fuel basis willbe requiredto upskill to dualfuel,upskill training will be provided by the company. The salariesstatedabove apply during theinitialtraining period, and upon full qualification at the dual fuel level, will increase to £42,28
Dual Fuel - £42,285 plus £2k attendance and safety bonus per annum for full time roles
Dual Fuel (3 phase/CT) - £43,370 plus £2k attendance and safety bonus per annum for full time roles
We offer a range of benefits designed to support your life in and out of work, some of which include: Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employeeassistanceprogramme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme
In addition, this role offers;
Company van/vehicle and fuel card for business use
Discretionary bonus scheme
22days annual leave plus bank holidays
Recommend a friend get rewarded for introducing people to us!
Standby / Overtime / Call out
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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About The Company
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