Overview
AIM OF THE ROLE: This key role within the Credit Control team is responsible for ensuring that our critical cash collection function is undertaken effectively, ensuring that customers make payments on time.
This role requires excellent customer service skills as you will work closely with your key accounts, developing good working relationships to ensure that transactions run smoothly and any queries with customers' accounts are swiftly resolved to prevent delays in payment.
Responsibilities
* Building good working relationships with customers based on respect and trust
* Quickly raising any issues affecting expected payments with customers and agreeing resolution to ensure payments are made on time
* Communicating any issues with customer payments to Sales Operations and following up to ensure successful resolution
* Chasing overdue accounts by telephone and email
* Chasing payment of resolved queries
* Providing regular updates on progress of overdue accounts and escalating any issues preventing collection
* Pursuing overdue accounts and recommending and submitting seriously overdue accounts for legal action
* Recording and maintaining accurate customer records
* Aiming to achieve company targets for the reduction of debtor days and cash collection performance
* Understanding of queries raised and the process of how to resolve issues
* Resolution of queries in a timely manner to ensure query value and volume are kept to a minimum
* Administrative and reporting duties as required for the efficient execution of the role
Compliance and Standards
* Adherence to Redcentric Solutions Limited ISO9001 and ISO27001 certification standards
* Compliance with Redcentric's policies and procedures
* Handling and protection of Redcentric information
* Reporting of security events
* Implementing appropriate policies and procedures
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