Permanent | London/Hybrid
Salary: Up to £75,000
Overview
We are seeking an experienced Solutions Architect to design and lead the architecture of next-generation conversational AI and voice platforms. This role is key to modernizing customer interactions, moving from Legacy IVR systems to intelligent, natural language-driven experiences.
Responsibilities
* Define end-to-end architecture for conversational AI voice solutions (intent capture, NLP, text-to-speech, orchestration).
* Ensure designs meet enterprise standards for security, resiliency, performance, and compliance.
* Lead decision-making on cloud-native, microservices, and API-first frameworks.
* Partner with product, engineering, and design teams to translate requirements into scalable solutions.
* Establish architectural guardrails, integration patterns, and documentation.
* Conduct architecture reviews and maintain end-to-end interaction flow documentation.
Key Requirements
* Strong expertise in CCaaS/IVR platforms and conversational AI/NLP technologies.
* Proficiency with cloud platforms (AWS preferred) and modern architecture (microservices, APIs, event-driven).
* Familiarity with speech recognition, text-to-speech, dialog orchestration, and AI/ML pipelines.
* Experience in SAFe Agile methodologies and leading distributed teams.
* Skilled in standardization, automation, and reducing deployment complexity.
Qualifications
* 8+ years of architecture experience designing enterprise voice applications.
* Proven background in large-scale application/system architecture.
* Strong leadership and stakeholder communication skills.
* Track record of delivering technology solutions in fast-paced environments.