Job overview The post holder will be responsible for successful resolution of Digital Support Calls in accordance with the Trust Digital Services standards whilst providing comprehensive technical and Information systems expertise to maintain and expand the capabilities of the Digital Support team. The post holder will take responsibility for senior support and maintenance duties, with particular emphasis on incident and problem management. You will have a good breadth and depth of Digital information systems knowledge gained through work experience as you will be required to be able to work without supervision and will need to understand the complexity of the overall infrastructure across the organisation. You will also provide supervision, support and mentoring to Digital Analysts. A full UK driving license is essential. Advert Deal with complex problems that require detailed knowledge and advanced problem investigation, diagnosis & resolution techniques including remote and off site methods. Systems Administration Undertake incident management and problem management investigations when required. Take part in an out-of-hours on call service. Ensure that Incidents and service requests generated via the Digital Help Desk system are responded to within appropriate timescales. Take part in a daily support rota, working across sites if required. Be a member of various project teams, assisting Digital managers and/or Project Managers with the delivery of the Digital elements of the projects. Liaise with other Digital teams to resolve cross-team support issues. Onsite maintenance and repair of faulty Digital equipment. Be able to travel and work across different sites Working for our organisation Priority will be given to colleagues identified as at risk through the Trust’s redeployment process. Detailed job description and main responsibilities Please see the attached job description which gives full details of the role. Alternatively call to arrange an informal visit to meet the team. Disclosure & Barring Check Fee Where your role requires a DBS check, the Trust will pay the fee upfront and reclaim the cost (including a £5 admin fee) from your first month’s salary. Volunteers are exempt. Our Values – At the heart of all we do We recruit not just for skills but for behaviours aligned with our core values: dedication, care, courage, and innovation. Show us how you live these values in your application and interview. Early closure notice We may close this advert early if we receive enough applications—please apply without delay. International Applicants & Sponsorship We welcome applications from those needing UK sponsorship. From 2021, most non-UK/Republic of Ireland nationals need a visa to work in the UK. Important: Salary thresholds and visa rules changed in 2024 — check your eligibility here: www.gov.uk/check-uk-visa. If applying from overseas, you may also need to provide criminal record certificates for countries lived in for 12 months in the past 10 years.